WHERE ARE YOU AND WHAT AREAS DO YOU SERVICE?
Our studio is located in Currumbin Waters. We deliver to the Gold Coast and surrounds, Byron and Brisbane. If your location is a little out of the way, please ask for delivery costs. Please note we have a minimum hire of $800 + GST for Brisbane and Byron Events
CAN WE VIEW YOUR HIRE RANGE?
All items can be viewed via our website and we have many more photos that we can share.
DO YOU HAVE A MINIMUM SPEND?
Our minimum spend is $150 for DIY hire (pick up from Currumbin Waters). For a styled event or delivery, we have a min charge of $500 + GST for Gold Coast and $800 + GST for Byron/Brisbane events.
DO YOU REQUIRE A DEPOSIT?
The deposit amount required will be 30% of your total invoice amount and rest payable 7 days prior to the event date. You can pay by direct transfer or credit card. If paying by direct transfer use the reference of the invoice number and last name on the invoice.
HOW LONG DO QUOTES LAST FOR?
Your quote is valid for two weeks. No quotes are considered bookings until we have received a deposit and once your quote has expired the items are considered free to book to someone else. You will not receive an email to let you know the quote has expired; this is automatic in our system.
HOW MUCH DOES DELIVERY USUALLY COST?
Deliveries range from $100-$500 (van delivery) depending on your location, please contact us for a quote. Please note our styling fee is additional to this.
In addition to staff, fuel & vehicle expenses, the fees charged take into consideration the time taken to load our van, travel to your location, unload your items, and the same again for pick up the following day. We do our absolute best to try and make your delivery and pick up fee affordable.
DO YOU ALLOW PICK UPS?
Yes we allow DIY pickups from our studio in Currumbin Waters. Please note we don't offer DIY hire for some of our furniture items due to damage incurred during transport.
HOW LONG CAN WE HIRE THE ITEMS FOR?
The standard hire period is 3 days. Delivery usually takes place the morning of the event, and pick up is the following day. Extended hire periods can be arranged dependent upon availability of the items.
HOW IS DELIVERY ORGANISED AND WHEN?
The week prior to your event date we will contact you to arrange your bump in and out times for delivery and collection.
It is in your best interests (and it makes our job a lot easier) to let us know your venue contact, as well as any possible problems with venue access, such as narrow or steep drives, restricted entry with security or boom gates, loading docks, elevators or stairs. This is not only to assist us but also to make sure we assign enough staff and time for the delivery so that your items are delivered on time.
WHAT HAPPENS IF SOMETHING BREAKS AT OUR EVENT?
We accept that at weddings and events our items will experience general wear and tear. Anything above that, which requires cleaning, repair or replacement will be charged to the client. On paying your deposit you automatically accept our terms and conditions. If you would like to view a copy of these please ask. We consider the following to be ABOVE normal wear and tear:
- Wine, food or extreme dirt stains on upholstery
Water damage on fabric due to being left out in rain
Broken or chipped pieces of furniture or decor
Alcohol stains on wood where it has stripped the paint or varnish - Pet hair, poo or wee
WHAT HAPPENS IN THE CASE OF BAD WEATHER?
In the event of rain or high winds, we will set up at your wet weather option venue. If you choose to hold your event outdoors despite weather warnings, Klara's House reserves the right to withhold any items that may be damaged by the rain. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will not be refunded or credited.
WHAT ARE YOUR CANCELLATION POLICIES?
We don't offer refunds (deposits and full amount) in the event of cancellations due to lost business. Please see our T&Cs for further info.
IS MY DEPOSIT REFUNDABLE?
Booking deposits are non refundable or transferable. A 30% non-refundable deposit is required to offer you (the client) and Klara's House security. By paying a booking deposit the items you have requested will be held for you only on your event date. Klara's House will make those items unavailable to other clients once your deposit is received.
WHAT HAPPENS IF OUR EVENT DATE IS IMPACTED BY COVID RESTRICTIONS?
If government mandated restrictions interfere with your date (i.e. a lockdown) we will gladly postpone your event for up to 12 months without additional charges or changes to pricing. If you decide to cancel your event, we will retain your full deposit amount and your booking will be treated as a “cancellation” – see our T&Cs for further information.
